Privacy Policy
Last Updated: January 2025
Monkey Business ("we," "our," or "us") operates the indoor play area and birthday party venue located in Kasavanahalli, Bangalore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us through WhatsApp or other channels.
1. Information We Collect
Information You Provide Directly
When you contact us via WhatsApp, phone, or in person, we may collect:
- Your name and phone number
- Details about your booking inquiry (party date, number of guests, package preferences)
- Your child's name and age (for birthday party bookings)
- Any other information you choose to share with us
Information Collected Automatically
Our website uses minimal third-party services:
- Google Fonts: We use Google Fonts to display text on our website. Google may collect your IP address and browser information when fonts are loaded.
- Google Maps: Our contact page embeds Google Maps to show our location. Google's privacy policy applies to this embedded content.
2. WhatsApp Communication
Important: Your Consent for WhatsApp Messages
By initiating a WhatsApp conversation with us, you consent to receive messages from Monkey Business regarding:
- Responses to your inquiries
- Booking confirmations and reminders
- Updates about your scheduled party or visit
We will NOT send you promotional or marketing messages without your explicit consent.
Opt-In for Promotional Messages
If you wish to receive promotional messages about offers, events, or new services, you may opt-in by explicitly requesting to be added to our promotional list during your WhatsApp conversation.
How to Opt-Out
You can opt-out of WhatsApp communications at any time by:
- Sending "STOP" to our WhatsApp number (+91 6364 468356)
- Replying "Unsubscribe" to any message from us
- Calling us at +91 6364 468356 or +91 6364 468357
- Blocking our WhatsApp number on your device
We will process your opt-out request promptly and cease non-essential communications within 24 hours.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process and manage your bookings
- Send booking confirmations, reminders, and updates
- Improve our services and customer experience
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who assist in operating our business (e.g., catering partners for food orders), only as necessary to fulfill your booking
- Legal Requirements: When required by law or to protect our rights and safety
5. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Booking records: Up to 2 years after your last visit
- WhatsApp conversation history: Up to 1 year
- Financial records: As required by applicable tax laws
You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent for data processing
8. Children's Privacy
Our services are designed for families with children. We collect children's names and ages only as necessary for birthday party bookings and do not directly market to children. Parents or guardians provide all information on behalf of minors.
9. Third-Party Links
Our website may contain links to third-party websites (Instagram, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Monkey Business
4th Floor, SRS Arcade, Hosa Road, Kasavanahalli, Bangalore 560035